You may have noticed that the BioDigital Human's minimum system requirements are defined rather loosely. Due to the wide variety in the quality and performance of devices on the market today, there is no one-size-fits-all solution for guaranteeing a perfect loading experience in the BioDigital Human.
However, there are a few best practices that we recommend that may prevent and/or resolve any loading issues you encounter:
- If the BioDigital Human isn't loading properly, open it in another type of browser. Though it will work on all types of browsers (with the except of Internet Explorer versions prior to IE11), the BioDigital Human tends to work best in Chrome and Firefox, followed by Safari and Edge.
- Make sure you always keep your browser up to date. The more outdated your browser version, the more likely you'll encounter complications with 3D graphics. If you need help finding your browser version, see How to find information about my computer or browser.
- Make sure WebGL is enabled on your browser. If you don’t see a spinning cube here, then it's probably disabled. To turn on WebGL in your browser, follow these instructions.
- Make sure you have a strong internet connection. Due to the detailed nature of the BioDigital Human’s 3D models, low internet bandwidth can result in slow loading.
- Close other open browser tabs or applications to free up resources while you're using the BioDigital Human.
- If you encounter a loading error, refresh the page or close the current tab and open the BioDigital Human in a new page. Usually this will resolve any temporary glitches.