This error usually means that 3D graphics (WebGL) aren't supported in the web browser you're using.
We recommend loading the Human in Google Chrome or Mozilla Firefox. If you're using a different browser, download Chrome or Firefox and check to see if you still get an error message.
If you use Chrome or Firefox and you’re still getting this error, you might need to manually turn on WebGL in your browser.
If you're feeling lost or none of these steps works, email us the following information so our team of engineers can help you troubleshoot:
- Which operating system you’re running (name and version).
- Which browser you’re using (name and version).
- If you’re using Chrome, type chrome://gpu in the address bar. Copy and paste all the displayed information into your email.
- If you’re using Firefox, type about:support in the address bar. Copy and paste all the displayed information into your email.