BioDigital's Customer Experience team may request a log and/or screenshot of your web browser's console when helping you troubleshoot a technical issue. In many cases, reviewing the contents of your console—in which various types of errors occurring on a given web page are logged—can help us determine the cause of an issue much more effectively than screenshots and descriptions alone.

Follow the steps below to open your console and download a log of the errors.

Note: To make sure you are capturing the right information, please collect the console log on the page where the issue is occurring, after the page has fully loaded.

• Tip: You can skip steps 1-4 below by pressing Ctrl+Shift+J (Windows) or option+command+J (Mac) on your keyboard.. This will take you straight to the Console, and you can start from step 5.

  1. In the upper-right corner of the Chrome window, click the three dots icon.
  2. Select More Tools from the drop-down menu.
  3. Select Developer Tools from the next drop-down menu.
  4. In the side panel that opens, select the Console tab.
  5. Right-click anywhere in the list of errors and select Save as... from the drop-down menu.
     
  6. Save the file.

     Note: Alternatively, you can copy and paste everything listed in the console to any text editor and save it as a text (.txt) file.

• Tip: You can skip steps 1-3 below by pressing Ctrl+Shift+J (Windows) or command+shift+J (Mac) on your keyboard.. This will open the Browser Console, and you can start from step 4.

  1. In the upper-right corner of the Firefox window, click the three horizontal lines icon.
  2. Select More tools from the drop-down menu.
  3. Select Browser Console from the next drop-down menu.
  4. In the pop-up window that appears, right-click anywhere in the list of errors and select Save all Messages to File from the drop-down menu.
     
  5. Save the file.

     Note: Alternatively, you can copy and paste everything listed in the console to any text editor and save it as a text (.txt) file.

• Tip: You can skip steps 1-4 below by pressing Ctrl+Shift+I on your keyboard.. This will take you straight to the Console, and you can start from step 5.

  1. In the upper-right corner of the Edge window, click the three dots icon.
  2. Select More Tools from the drop-down menu.
  3. Select Developer tools from the next drop-down menu.
  4. In the side panel that appears, select the Console tab.
  5. Right-click anywhere in the list of errors and select Save as... from the drop-down menu.
     
  6. Save the file.

     Note: Alternatively, you can copy and paste everything listed in the console to any text editor and save it as a text (.txt) file.

• First, you will need to enable the Develop menu, which is disabled in Safari by default:

  1. With Safari open, navigate to the top menu of your computer and select Safari.
  2. Select Preferences from the drop-down menu.
  3. Select the Advanced tab in the pop-up window.
  4. Check the box next to Show Develop menu in menu bar

  Now you can access the browser console by taking the following steps:

  Tip: Alternatively, you can skip steps 1-2 below by pressing option+command+C on your keyboard. This will take you straight to the Console, and you can start from step 3.

  1. Click the new Develop option in the top menu.
  2. Select Show JavaScript Console from the drop-down menu.
  3. In the panel that appears, press command+A to select all.
  4. Now right-click anywhere in the list of errors and select Save Selected from the drop-down menu.
     
  5. Save the file.

     Note: Alternatively, after taking step 3 to select all, you can select Copy Selected from the drop-down menu in step 4 and then paste the text into any text editor and save it as a text (.txt) file.