Troubleshooting
Browse our troubleshooting articles to find solutions to common technical issues
Web App Support
- General troubleshooting tips
- The app is not recognizing my upgrade
- My Personal Plus or Premium subscription was canceled due to payment failure
- Best practices for optimizing the 3D model loading experience
- My 3D model isn't loading and I'm seeing a "WebGL" error in my error report
- Known loading issue on Chromebooks with a PowerVR GPU
Mobile App Support
- Getting started on the BioDigital Human iOS app
- Getting started on the BioDigital Human Android app
- The app is loading slowly on my mobile device
- How to reinstall the app on my iOS device
- How to remove the app from my iOS device
- How to remove the app from my Android device