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  2. Troubleshooting

Troubleshooting

Browse our troubleshooting articles to find solutions to common technical issues

Web App Support

  • General troubleshooting tips
  • The app is not recognizing my upgrade
  • My Personal Plus or Premium subscription was canceled due to payment failure
  • Best practices for optimizing the 3D model loading experience
  • My 3D model isn't loading and I'm seeing a "WebGL" error in my error report
  • Known loading issue on Chromebooks with a PowerVR GPU
See all 8 articles

Mobile App Support

  • Getting started on the BioDigital Human iOS app
  • Getting started on the BioDigital Human Android app
  • The app is loading slowly on my mobile device
  • How to reinstall the app on my iOS device
  • How to remove the app from my iOS device
  • How to remove the app from my Android device
See all 8 articles

Login Errors

  • I forgot my password
  • I forgot my username
  • I can't log in with Google or Facebook
  • I'm getting an error message when I try to log in
  • How to troubleshoot email verification errors

Send Feedback

  • How do I contact Customer Support?
  • Suggest a new feature
  • Suggest a new anatomical model or condition
  • Report an anatomical error
  • Report a bug
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