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Common issues

  • General troubleshooting tips Promoted article
  • The app is not recognizing my upgrade
  • I forgot my password
  • I forgot my username
  • I can't log in with Google or Facebook
  • I'm getting an error message when I try to log in
  • My Personal Plus or Premium subscription was canceled due to payment failure
  • How to troubleshoot email verification errors
  • "Team Learning" is not working in the VR app
  • My 3D model isn't loading and I'm seeing a "WebGL" error in my error report
  • Known loading issue on Chromebooks with a PowerVR GPU
  • How to turn on WebGL in my browser
  • My embedded 3D model is not respecting my Viewer Size settings
  • The top of my embedded 3D model is getting cut off on mobile
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