Are you seeing the error message "The BioDigital Human encountered an error" where your 3D model should be? Do you also see "WEBGL_NOT_SUPPORTED" in the error report you downloaded as instructed?
Meeting both of these criteria can be a sign that your web browser does not support WebGL, the technology that powers the BioDigital Human's 3D graphics. While this is not always the case, there are a few steps you can take if you see this error:
- Load the webpage in a different browser (we recommend Chrome, Firefox, Safari, or Edge, in that order) and see if you get the same error message. Chances are the new browser will support WebGL and you won't have to take any additional steps.
- Make sure your device meets our minimum system requirements. For supported browsers, see "Human Viewer."
If you have completed steps 1 and 2 but are still seeing the same error message (including in other browsers), click here to perform a quick WebGL test.
If you do not see a spinning cube on the page above, this means WebGL is not supported, and you should continue to step 4.
If you do see a spinning cube on the page above, this means WebGL is supported, so there might be another issue causing the error. If you believe this is the case, submit a request here and select the ticket category I'm having trouble loading 3D content, and include the following information in your request:
- Which operating system you are running (name and version)
- Which browser you are using (name and version)
- If you are using Chrome, go to chrome://gpu in your address bar. Copy and paste the report details into your request.
- If you are using Firefox, go to about:support in your address bar. Copy and paste the report details into your request.
- Take the steps in this article to try to enable WebGL in your browser.