Report a bug

Have you noticed a potential bug in one of our apps? We want to hear from you.

However, before you report a bug to our Customer Experience team, we ask that you first take a look at our Troubleshooting articles and follow our recommended troubleshooting steps. Many of the bugs that are regularly reported to our Customer Experience team turn out not to be bugs at all and can be resolved in a few simple steps. 

If these steps do not solve the problem for you and you have a Personal Plus, Individual Premium, School, or Business account*, you can submit a request here. When you are filling out the request form, select Technical support / report a bug as your issue and Report a product bug as your ticket category.

*Read more about contacting the BioDigital Customer Experience team.