There are a few ways to get in touch with the BioDigital Customer Experience team, though your options will vary depending on your plan level:*
- Option 1: Submit a request in the BioDigital Human web app
- Option 2: Submit a request on our help center
- Option 3: Contact your dedicated Account Manager
Option 1: Submit a request within the web app
Plans: Individual Premium | Academic | Business
You can contact our Customer Experience team from within your BioDigital Human account:
- Log in to the BioDigital Human at human.biodigital.com.
- Click the
in the upper-right corner of your screen to open the Help menu. This button is available from the homepage, My Library, Explore, and Studio.
- Select Search Help Center from the drop-down menu.
- (Recommended) Enter your search terms into the Help widget to see if you can find an article that answers your question.
- If you are unable to answer your question using our articles, click the Contact Us button in the lower-right corner.
- On the next page, select the option that best explains why you are contacting us (Report a bug or error; Account, subscription, or billing issues; Product suggestions; or Product questions).
- Fill out the request form thoroughly.
- Click Submit.
Option 2: Submit a request on our help center
Plans: Individual Premium | Academic | Business
You can also contact our Customer Experience team from the BioDigital Human Help Center:
- Navigate to the homepage of our help center – support.biodigital.com.
- Scroll down to the red banner and click the Contact Us button.
- This will take you to the BioDigital Human login screen. Log in with your BioDigital Human account credentials.
- On the "Submit a request" page, select the option that best explains why you are contacting us (Report a bug or error; Account, subscription, or billing issues; Product suggestions; or Product questions). Note: If you are subscribed to our Individual Premium plan but do not see this page when you log in, you may need to take the steps outlined in The app isn't recognizing my Premium upgrade to re-sync your account with your subscription.
- Fill out the request form thoroughly.
- Click Submit.
Option 3: Contact your dedicated Account Manager
Plans: Select Business plans
If you were assigned an Account Manager as part of your Business plan, we recommend that you submit a request using option 1 above first and then follow up with your Account Manager separately.
*Note:
Direct support from our Customer Experience team is only available with an Individual Premium, Academic, or Business plan.
If you have a free account, you either can browse or search our help center for detailed how-to's, FAQs, and troubleshooting steps, or upgrade to an Individual Premium plan to access our request forms.