How do I contact Customer Support?

There are a few ways to get in touch with the BioDigital Customer Experience team, though your options will vary depending on your plan level:*

• Option 1: Submit a request in the BioDigital Human web app
• Option 2: Submit a request on our help center
• Option 3: Contact your dedicated Account Manager

1. Log in to the BioDigital Human at human.biodigital.com.
2. Click the in the upper-right corner of your screen to launch the Help widget. This button is available from the homepage, Dashboard, Explore, and Studio.
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3. (Recommended) Enter your search terms into the Help widget to see if you can find an article that answers your question.
4. If you are unable to answer your question using our articles, click the Contact Us button in the lower-right corner.
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5. On the next page, select the option that best explains why you are contacting us (Technical support / report a bug, Subscription or billing issues, or Product suggestions).
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6. Fill out the request form thoroughly.
7. Click Submit.

Option 2: Submit a request on our help center

Plans: Individual Premium | Academic | Business

You can also contact our Customer Experience team from the BioDigital Human Help Center:

1. Navigate to the homepage of our help center – support.biodigital.com.
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2. Scroll down to the red banner and click the Contact Us button. 
3. This will take you to the BioDigital Human login screen. Log in with your BioDigital Human account credentials.
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4. On the "Submit a request" page, select the option that best explains why you are contacting us (Technical support / report a bug, Subscription or billing issues, or Product suggestions). Note: If you are subscribed to our Individual Premium plan but do not see this page when you log in, you may need to take the steps outlined in The app isn't recognizing my Premium upgrade to re-sync your account with your subscription.
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5. Fill out the request form thoroughly. 
6. Click Submit.

Option 3: Contact your dedicated Account Manager

Plans: Business

If you were assigned an Account Manager as part of your Business plan, we recommend that you either:

• Submit a request using option 1 above first and then follow up with your Account Manager separately.
• Submit a request using option 2 above and insert your Account Manager's email address in the CC field:

*Note:

Direct support from our Customer Experience team is only available with an Individual Premium, Academic, or Business plan.

If you have a free account, you either can browse or search our help center for detailed how-to's, FAQs, and troubleshooting steps, or upgrade to an Individual Premium plan to access our request forms.