How do I contact Customer Support?

1. Log in to the BioDigital Human at human.biodigital.com or on your mobile app.
2. Click the in the upper-right corner of your screen to open the Help menu. This button is available from the homepage, My Library, Explore, and Studio.
   
3. Select Contact Support from the drop-down menu.
4. In the widget, select the option that best explains why you are contacting us (Report a bug or error; Account, subscription, or billing issues; Product suggestions; or Product questions).
   
5. Fill out the request form thoroughly.
6. Click Submit.

Option 2: Submit a request on our help center

Plans: Personal Plus & Individual Premium | School | Business

You can also contact our Customer Experience team from the BioDigital Human Help Center:

1. Navigate to the homepage of our help center – support.biodigital.com.
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2. Scroll down to the red banner and click the Contact Us button. 
3. This will take you to the BioDigital Human login screen. Log in with your BioDigital Human account credentials.
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4. On the "Submit a request" page, select the option that best explains why you are contacting us (Report a bug or error; Account, subscription, or billing issues; Product suggestions; or Product questions). 
   Note: If you are subscribed to our Personal Plus or Individual Premium plan but do not see this page when you log in, you may need to take the steps outlined in The app is not recognizing my upgrade to re-sync your account with your subscription.
5. Fill out the request form thoroughly. 
6. Click Submit.

Option 3: Contact your dedicated Account Manager

Plans: Select Business plans

If you were assigned an Account Manager as part of your Business plan, we recommend that you submit a request using option 1 above first and then follow up with your Account Manager separately.