As a team Administrator, you can allow people who share the same email domain(s)—such as your organization's domain(s)—to find and request to join your team by enabling join requests in your Team Access settings.

Tip: Your email domain is the part of your email address that comes after the @ symbol and is usually shared by all members of a given organization. If your email address were janesmith@acmecorp.com, your email domain would be acmecorp.com.

How email domain-based join requests work

When you enable join requests for a specific email domain, any user with a matching email—whether signing up for a new account or logging in with an existing one—will be notified that your team is available and given the option to request to join it.

• When someone signs up for a new account with an email address that matches one of your team’s designated domains, they will immediately see a message saying, “We found your team,” along with two options: Request to Join or No thanks.

  

  • If they click Request to Join, you and your fellow Administrators will receive an email prompting you to approve or deny the request. See How to accept or deny a join request for next steps.
  • If they click No thanks, they will continue into the app on a free Personal plan, which offers restricted use of the app's features and no visibility into your team's saved content. If they change their mind later, they can request to join later from the Team page (see Existing users with an email domain match).

  Note: If the user's email matches the domain of more than one team, they will be shown a list of all available teams and can choose one to request to join.

• If a existing user’s email address matches one of your team’s designated domains, they will be notified inside the app that they are eligible to join your team. (They will also see this message if they navigate to the Team page.)

  1. The first time they log in after your domain is added to your team's settings, a dialog will appear after a few seconds of activity, inviting them to view available teams.
     
  2. Clicking View Teams will take them to the Team page, where they can either submit a request to join your team or do nothing.
     
  • If they request to join, you and your fellow Administrators will receive an email prompting you to approve or deny the request. See How to accept or deny a join request for next steps.
  • If they take no action, they will remain our free Personal plan, which offers restricted use of the app's features and no visibility into your team's saved content. If they change their mind later, they request to join later from the Team page (see Existing users with an email domain match).

  Note: Only users on our free Personal plan will see this prompt. Users on our paid Personal Plus or already in another team (active or expired) are not eligible to join another team via join requests. If you or someone you know needs to join a team but is unable to do so, please contact us.

How to enable join requests for your team

To allow users with certain email domains to request to join your team:

To remove a domain from your team's settings, click the    trash can icon next to the domain in the Manage Team window.

How to accept or deny a join request

When a user submits a request to join your team, all team Administrators will receive an email with the option to approve or deny the request.

Keep the following in mind when you receive a request:

• Any Administrator can accept or deny a request.
• The first action taken (approve or deny) is final. Once a decision is made, the request can no longer be changed by another Administrator. If you or another Administrator denied a user's request in error, please contact us for help.
• The user will be notified via email when their request is approved or denied.
• The user can cancel their request at any time.

• Requests expire after 14 days if no action is taken.

• While their request is pending, the user:
  • Remains on our free Personal plan, with limited access to the app's features and no visibility into your team's saved content.
  • Can see the "pending" status of their request on the Team page.
• Requests are automatically canceled if:
  • The user upgrades to a Personal Plus plan while their request is pending.
  • The user joins the team another way, such as through an email invitation or invite code.

Learn more

To learn more information about managing your team, we recommend the following articles:

• Invite new members to my team via email
• Allow new members to join my team using a team invite code or link
• Change my team's default member role
• Track team member invitations
• Remove members from my team