To ensure the best experience with BioDigital products, make sure your devices meet the system requirements and recommendations outlined below. The products covered in this article include:
- Web app (human.biodigital.com)
- Mobile apps (iPhone, iPad, Android)
- VR app (Meta Quest)
- Human Viewer (embedded via iframe or iOS or Android SDK, or opened in browser)
Note: While our products may function on devices and systems with lower or inferior specifications, performance is not guaranteed. The newer, faster, and more up-to-date your hardware and software are, the better your experience will be.
Supported browsers
For optimal performance, we recommend using the latest versions of any of the following browsers:
- Google Chrome (recommended)
- Microsoft Edge
- Mozilla Firefox
- Safari (Mac and iOS only)
Note: While our products and content may work on other modern browsers, we do not actively test or support them. Therefore, they are not guaranteed to offer an optimal experience for you or your end users.
Connectivity requirements & recommendations
Internet access is required for most BioDigital products. Below are the connectivity requirements and recommended speed for each product.
|
Product |
Internet Required? |
Recommended Speed |
|
Web App (human.biodigital.com) |
Yes |
30 Mbps+ |
|
Mobile Apps (iPhone, iPad, Android) |
Yes (for initial download only) |
30 Mbps+ |
|
VR App (Meta Quest) |
Yes |
8 Mbps+ per user for multiuser (Team Learning) |
|
Human Viewer (embedded via iframe or opened in browser) |
Yes |
30 Mbps+ |
|
Yes (for initial download only) |
30 Mbps+ |
Tip: A fast, stable internet connection minimizes model load times and ensures a smooth, uninterrupted interaction experience.
Supported devices & system requirements
| Product | Supported Operating Systems | Minimum Hardware Requirements |
|
Web App (human.biodigital.com) |
Windows 10 or later MacOS 10.10.5 (Yosemite) or later ChromeOS: Performance varies |
RAM: 8 GB WebGL support (see How to turn on WebGL in my browser) Note: Performance varies across Chromebook manufacturers |
|
Mobile App: iPhone/iPad |
iPhone: iOS 13.0 or later iPad: iOS 13.0 or later, iPadOS 13.1 or later |
iPhone: iPhone 11 or later iPad (iOS): iPad Pro 3rd gen, iPad Mini 5th gen, iPad Air 3rd gen iPad (iPadOS): iPad 7th gen or later, iPad Pro 4th gen or later, iPad Air 4th gen or later |
|
Mobile App: Android |
Android 11 or later |
Pixel 4 equivalent or later |
|
VR App |
Latest version of Meta Horizon OS | Meta Quest 2, Quest 3, Quest Pro, Quest 3S |
|
Human Viewer |
Same as web and mobile apps (see above) | Same as web and mobile apps (see above) |
Tip: For the best performance, we recommend using newer devices with ample memory and processing power.
Learn more
Need help figuring out which type of device or operating system you are using? See our step-by-step instructions for desktop and laptop computers, iOS devices, and Android devices.
Also check out Best Practices: Optimizing your 3D model loading experience for more tips.