Feature availability
- Platforms: Desktop
- Plans: School & Business - Free Trial
- Team roles: Administrators
If you created your own School & Business Free Trial in the BioDigital Human, you have the option to close your team at any time—whether your trial has already expired or is still active.
Closing your free trial team will delete your team from our system and automatically convert your account to a free individual account. Once your free trial team has been closed, you will have the option to upgrade to a Personal Plus plan if you would like access to our premium features.
Notes:
- This option is only available to team members with the Administrator role.
- Free trials initiated by BioDigital or any of our partners cannot be closed without assistance from our Customer Experience team.
What happens when you close your free trial team
Once your free trial team is closed:
- Your account and all team members’ accounts will be downgraded to a free individual (Personal) account. (See What subscriptions do you offer? for details on our Personal plan.)
- You and your team will lose access to team collections and content, unless you or your teammates are the owners of that content.
- Any content that you personally own, including content you have saved as Private and content you previously shared with the team will remain with your individual account.
- You will be able to upgrade to Personal Plus at any time from the top menu or the Account page.
- Other members of your team will be notified in the app (on the Account and Team pages) that the team was closed and their accounts were downgraded.
How to close your free trial team
Take the following steps to close your free trial team:
- Log in and click the profile icon in the upper-right corner of the page.
- Select Account from the drop-down menu.
- In the Subscription section, click the message that says, “Need to close your team or switch to a Personal Plus account?” to open additional information
- Click the Close Team button.
- Review the information in the dialog and when you are ready, check the box next to "I confirm that I want to close my team."
- Click Close Team to complete the process.
Warning:
- If you have an active developer account, closing your free trial team will disable any associated apps.
- Once you close your free trial team, you will not be able to create another free trial using the same email address.
Still need help? Contact our Customer Experience team.