I'm getting an error message when I try to log in

If you’re having trouble logging in to the BioDigital Human, one of the following steps will usually fix the problem:

1. Make sure you're entering the correct email and password. If you're not sure you're entering the correct password, you can try resetting your password.
2. Restart your browser or app.
3. Reboot your device.

If none of these steps solves the problem, contact us with the following information and we'll help you troubleshoot:

• What device you're using (type and generation)
• Which operating system you’re running (name and version).
• Which browser you’re using, if applicable (name and version).
• Screenshots of the error, if applicable.

Learn how to find this information on PC/Mac, iOS, and Android.